![]() ![]() Juliette is unsure why she was taken off the app, but she has a hunch. “Tinder was very cold and dry, and used boilerplate language, only saying, ‘You’ve been permanently banned for violating the terms of service.’ They didn’t give specifics at all,” she tells me. Her pleas for help were instead met with an automated email response and little insight into what went wrong. Tinder was not as responsive, Juliette says. This is how Juliette learned that she was banned on Tinder, ultimately taking her out of Hinge’s dating pool too. It was likely, the rep told her, that she was initially banned on one of those. So she reached out to Hinge’s customer service and was told to check with the other apps owned by Hinge’s parent company - you guessed it - Match Group. Two months ago, Juliette logged onto Hinge, another dating app, to discover that she had been banned without any sort of warning or notice. The law student from Connecticut who used Tinder for dates and just general confidence boosting. What you probably don’t picture is Juliette. And definitely whoever is behind some dumb celebrity-catfishing account (okay, but what if it really was Zac Efron?). Or someone like the guy I reported because he sexually assaulted a friend of mine. Someone who sends explicit, abusive, or hateful messages. ![]() When you imagine the type of person who gets officially “banned” from Tinder, you might imagine a troll. In addition to Tinder, as was the case with some of the people I spoke to, you might also get banned from other apps owned by Match Group, Tinder’s parent company. ![]() Instead, you get an unswipeable alert that says “Your Account Has Been Banned,” directing you to the terms of use, which you have apparently, and mysteriously, somehow violated. One day, you’re swiping left and right with abandon the next, you open the most-downloaded dating app in the United States to find that you can no longer access your old matches and potential new suitors. ![]()
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